How do I set up my PhorestPay Card Terminal? (Europe & Australia)

This article will show you how to get started with your new PhorestPay Card Terminal.

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 Latest Version of Phorest Required


Video Guide


Step-by-Step Guide

Install the Battery

With the back of the device facing you, lift up from the indentation at the bottom left corner to detach the back cover. Insert the battery by sliding it into the exposed slot with the gold connectors at the top aligned.

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Charge the Card Terminal, then Power On the Device

Connect the reader to power by plugging the provided cable into the port with the lightning bolt symbol. If you have a dock (optional), the device will charge while connected to the dock.

🔋 We recommend charging the device for 4 hours before first use

To power on the device, hold down the power button on the right-hand side until the screen turns on.

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Even when it’s not in use, leave the terminal plugged in and powered on to receive automatic software updates.


Connect to the Internet

After powering on the terminal, you’ll be prompted to connect to the internet. It is important to make sure to connect the terminal to the same network that your computer running Phorest is connected to.

Wired Connection with (optional) Dock

If you have a dock, make sure all cables are connected and the dock is connected to the internet via the ethernet cable (shown below). Your terminal will connect to the internet while it is in the dock via the ethernet cable. Make sure to connect the Card Terminal to the same network as your computer that’s running Phorest.

The terminal will need to be on the dock to maintain a connection with the internet. When you pick it up from the dock, it will attempt to connect to a WiFi network (if you have connected previously). These networks need to be the same for transactions to be processed.

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Update the Device

If prompted, press Update to update your device. This will take a few minutes to complete, and the screen may turn black for a minute.


Choose Language & Country

Next, use the device to choose your language and country.


Pairing your Card Terminal with Phorest

After you choose your country, you’ll be prompted to register the Card Terminal, and a pairing code will appear on-screen.

When you have your pairing code, open Phorest > Go to Manager > Phorest Pay > Settings and enable in-store card payments with PhorestPay.

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Click Add Card Terminal > Add

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Enter the pairing code into the Registration Code field, give the Card Terminal a name in the Reader Name field, and then click Add.

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If you need to generate a new pairing code, swipe your finger in from the left of your terminal screen > Press Settings> Enter 07139 as the Admin PIN > Press Generate pairing code.

Once added, you should see a Registration successful message on your terminal, and the device will automatically begin applying an update.

After the update is complete, restart the terminal by holding down the power button on the right side, then press Restart. You will then see a PhorestPay screen, and the device will be registered.

⏰ The update can take up to 15 minutes to complete. While waiting, you can continue with the next steps.


Multiple PhorestPay Card Terminals

If you have additional terminals, repeat the process above to add them.

The first terminal added will be the default when paying. However, you can switch to another terminal when processing a sale.

To change the default terminal, go to Manager > Settings > Point of Sale > Device > Choose your default terminal in the Credit Card Configuration dropdown > Save.

This setting is per-computer, so if you have multiple computers, you can choose a different default terminal for each.


Setting up Payment Types in Phorest

After the terminal is paired, the Credit and Debit payment types in Phorest will be linked to the terminal and will be used to process a sale on the device.

If you do not see the Credit and Debit payment types, they are archived, and you will need to restore them. Click here to find out how.

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Adding a Payment Type for your Previous Card Terminal

You will need to set up a new Payment Type in the event that you need to refund a previous sale that was processed with your old Card Terminal.

To do this, go to Manager > Settings > Financials > Payment Types > Add New.

Enter a familiar name, set a shorthand code, then set Banked to Yes and click Save.

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Once added, the Payment Type will be available when processing sales on the Purchase screen (you will need to restart Phorest for the change to take effect).

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Restart Phorest

Once your terminal is added and a new backup payment type is created, restart Phorest.

To restart, click the power button in the bottom-left of the screen, then launch Phorest again after it has been shut down.

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Processing a Sale

When processing a sale, use either the Credit or Debit payment type options to run the sale through your PhorestPay terminal.

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Processing a Refund

To learn how to process full and partial refunds, check out this guide.


Processing a Split Payment

To process a split payment, you will need to use both the Credit and Debit payment options and use the Calculator button beside each payment type to split up the payment between those two payment types.

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FAQs

How much does it cost?

For information on transactional fees, click here.

Why is my Cash Up showing as 0.00 for both Credit and Debit when I have taken sales?

Your Credit and Debit payment types will appear as 0.00 when cashing up, as payments processed with the terminal are automatically reconciled. You no longer need to balance these payment types at the end of the day. For more information, click here.

How can I take deposits over the phone?

This can be done through In-House Deposits with PhorestPay.

Does the terminal work with Phorest Go?

Yes, but currently iOS devices only. For more information, click here.

How can I change the WiFi settings of the terminal?

Swipe your finger in from the left of your terminal screen > Press Settings> Enter 07139 as the Admin PIN > Network > WiFi.

Does the PhorestPay Card Terminal save client card details?

No, the PhorestPay Card Terminal does not save card details for future use.

Where can I see more information on each transaction?

Each transaction will appear under the Card Reader feature type on your PhorestPay payout export. For more information, click here.

Does the terminal print paper receipts?

No, the PhorestPay terminal doesn’t print receipts. However, you can set up email receipts in Phorest. For more information, click here.

How long does the battery last?

With typical usage, a full charge should last for 1 day. To help preserve the battery, you can tap the side power button once to turn off the screen when not in use.

Is there a minimum transaction total amount?

Yes, the sale total needs to be at least 0.50 or more.

Can clients use Apple Pay or Google Pay?

Yes, Apple Pay and Google Pay are supported.

What card brands are supported?

For a full list of supported card brands, click here.

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