How do I take a payment over the phone with PhorestPay? (Virtual Terminal)

This article will show you how clients can pay over the phone for products, gift cards/vouchers etc., using the PhorestPay Virtual Terminal.

 Latest Version of Phorest Required

This feature requires Phorest version 8.4.28 or higher. You can get the latest version here on our Downloads page.

This feature is only available to businesses using a PhorestPay Card Terminal through Stripe.

If you are in the United States using a PhorestPay Card Terminal through International Bancard, please refer to this guide instead of using the information below.

Taking a Payment with the Virtual Terminal

From the Purchase screen, add the items that the client would like to purchase, then click the Pay button.

Next, click either the Credit or Debit payment type, then check the Enter Card Manually box.

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Saving Client Card Details

Choose whether you would like to save the client's card details for future transactions or not. Saving card details allows you to use the Cardless Checkout feature in future for this client.

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Note: You cannot save card details for sales with Walk-in clients.

Saved card details with PhorestPay are powered by Stripe, which has the very highest security and Level 1 PCI Compliance. Neither you, your staff or Phorest staff have access to the raw card details at any stage.


Next, click Pay, and you will be prompted to enter the client's card details.

Enter the card number, expiry date, and the CVV/card security number (3 digits, usually on the back of the card).

Then, enter an email address to send the receipt to, and click Complete payment to finish the transaction.

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Taking a Split Payment with the Virtual Terminal

If you want to split the payment between two different cards, you can do so by using the Calculator buttons beside both the Credit and Debit payment options, splitting the total between the two payment types.

Make sure to check the Enter Card Manually box for both payment types after entering the amount for each type.

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Once you've split the amounts between Credit and Debit, click the Pay button, and you will be prompted to enter the card details for each card individually.

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If you should choose to cancel the payment after having entered the card details for the first card successfully, you will be presented with the following options.

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Will I be able to see the Total Amounts on my End of Day Cash Up?

Yes, the total amount taken through the Virtual Terminal will be displayed under ManagerSales:

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And will also appear on your Cash Up screen:

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How much does it cost?

UK & Ireland

1.2% of the total sale amount + £/€0.20 + VAT

Australia

1.4% of the total sale amount + $0.10 + GST

United States (with Stripe)

3% of the total sale amount.

Canada

1.75% of the total sale amount + $0.10 + tax.

The total fees will appear on your PhorestPay invoice under Virtual Terminal.

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