My PhorestPay Card Terminal is down. How can I take a payment?

This article will show you how you can still process a payment through PhorestPay in the event that your Card Terminal loses connection to the internet and goes offline.

The information in this article is relevant to businesses using PhorestPay through Stripe.

If your PhorestPay Card Terminal loses connection, you can attempt to get it back online by restarting the Card Terminal. To restart, hold down the power button, then press Restart.

Once the Terminal has restarted, confirm that it is online by opening Phorest and going to ManagerPhorestPaySettingsView Card Terminals.

If you have lost connection because your internet is having an issue, you can try restarting your internet modem/router by powering it off for 1-2 minutes and then powering it back on again.

Taking Payment While Your Internet is Down

If you urgently need to take payment while your internet is down, here are some ways you can do that:

Connect to a Hotspot Using Your Phone

You can use your smartphone to create a hotspot, which will allow your Card Terminal to use your phone's data signal as an internet connection.

 How to set up a hotspot using an iPhone

 How to set up a hotspot using an Android phone (Samsung, Google, Huawei etc.)

Connecting the Card Terminal to Your Hotspot

Once you have your hotspot turned on, swipe your finger in from the left side of your Terminal screen > Settings > Enter PIN 07139Network > Connect to your hotspot network (if asked for a password, this is the password that you set in your phone's hotspot settings).

Connect Your Computer to Your Hotspot

If your computer is also having internet connectivity issues, you may need to connect your computer to your hotspot. Click the Wi-Fi symbol on your computer, and the hotspot will appear as an available Wi-Fi connection.

Take Payment Using Phorest Go

Alternatively, instead of using your desktop computer to take payment, you can use Phorest Go to process the payment on your Card Terminal.

Take Payment Using the PhorestPay Virtual Terminal

If your Card Terminal has lost connection, but your internet is still working on your computer, you can use the PhorestPay Virtual Terminal to take payment.

Click here for a guide on how to take payment using the Virtual Terminal.

Take Payment Using a Stored Card (Cardless Checkout)

If your client booked their appointment online, or you have previously stored their card details, you can use the PhorestPay Cardless Checkout feature to take payment without needing the client's physical card to be present.

Click here for a guide on how to use Cardless Checkout.

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