This article will show you how to get started with your new PhorestPay Card Terminal.
In this Article
Video Guide
Step-by-Step Guide
Install the Battery
With the device's back facing you, lift up from the indentation at the bottom left corner to detach the back cover. Slide the battery into the exposed slot, aligning the gold connectors at the top.
Charge the Card Terminal, then Power On the Device.
Connect the reader to power by plugging the provided cable into the port with the lightning bolt symbol. If you have a dock (optional), the device will charge while connected to the dock.
🔋 We recommend charging the device for 4 hours before first use
To power on the device, hold down the power button on the right-hand side until the screen turns on.
Leave the terminal plugged in and powered on to receive automatic software updates even when it's not in use.
Connect to the Internet
After powering on the terminal, you’ll be prompted to connect to the internet.
When connecting to WiFi, your network must use WPA-Personal or WPA2-Personal encryption and be password protected. The terminal does not support non-password-protected networks, enterprise networks or IPv6 networks.
Wired Connection with (optional) Dock
If you have a dock, ensure all cables are connected.
First, connect the cradle to a power source using the USB-C cable. Plug the smaller end of the USB-C cable firmly into the USB-C port (highlighted below). Then, connect the larger end to a power source (a USB plug charger or your computer, for example).
Next, ensure the dock is connected to the internet using an ethernet cable (shown below). Your terminal will connect to the internet while it is in the dock via the ethernet cable.
The terminal will need to be on the dock to maintain a connection with the internet. When you pick it up from the dock, it will attempt to connect to a WiFi network (if you have connected previously).
If you haven't connected the device to WiFi before, click here to see how.
Update the Device
If prompted, press Update to update your device. This will take a few minutes to complete, and the screen may turn black for a minute.
Choose Language & Country
Next, use the device to choose your language and country.
Pairing your Card Terminal with Phorest
After you choose your country, you’ll be prompted to register the Card Terminal, and a pairing code will appear on-screen.
When you have your pairing code, open Phorest > Go to Manager > Phorest Pay > Settings and enable in-store card payments with PhorestPay.
Click Add Card Terminal > Add
Enter the pairing code into the Registration Code field, give the Card Terminal a name in the Reader Name field, and then click Add.
If you need to generate a new pairing code, swipe your finger in from the left of your terminal screen > Press Settings> Enter 07139 as the Admin PIN > Press Generate pairing code.
Once added, you should see a Registration successful message on your terminal, and the device will automatically begin applying an update.
After the update is complete, restart the terminal by holding down the power button on the right side and pressing Restart. You will then see a PhorestPay screen, and the device will be registered.
⏰ The update can take up to 15 minutes to complete. While waiting, you can continue with the next steps.
Multiple PhorestPay Card Terminals
If you have additional terminals, repeat the process above to add them.
The first terminal added will be the default when paying. However, you can switch to another terminal when processing a sale.
To change the default terminal, go to Manager > Settings > Point of Sale > Device > Choose your default terminal in the Credit Card Configuration dropdown > Save.
This setting is per computer, so if you have multiple computers, you can choose a different default terminal for each.
Adding a Payment Type for your Previous Card Terminal
You will need to set up a new Payment Type in the event that you need to refund a previous sale that was processed with your old device.
To do this, go to Manager > Settings > Financials > Payment Types > Add New.
Enter a familiar name, set a shorthand code, then set Banked to Yes and click Save.
Once added, the Payment Type will be available when processing sales on the Purchase screen (you will need to restart Phorest for the change to take effect).
If you are using the previous version of Phorest, you can use the Credit or Debit payment types to process sales on your card terminal.
If you are using the Xero or Quickbooks Accounting Integration, you will need to make sure that you map any new Payment Types that you add. You can do this by going to Manager > Phorest > Integrations > Xero or Quickbooks > Manage Integrations.
Restart Phorest
Once your terminal is added and a new backup payment type is created, restart Phorest.
If you are using Phorest in a web browser, press F5 to refresh.
Processing a Sale
When processing a sale, use the Card payment type
Processing a Refund
To learn how to process full and partial refunds, check out this guide.
Processing a Split Payment
Click here for information on how to process a split payment.
FAQs
How much does it cost?
For information on transactional fees, click here.
How can I take deposits over the phone? (Entering Card Details Manually)
Yes, this can be done using the Virtual Terminal feature.
Does the terminal work with Phorest Go?
PhorestPay Card Terminal checkout is available on both Android and Apple iOS devices, provided you are using PhorestGo 2.0.
If you are using the previous version of Phorest Go, the Card Terminal will only work on Apple iOS (iPad/iPhone) devices.
For more information, click here.
Can I take a tip with the PhorestPay terminal?
Yes. Click here to learn how.
What is the PIN code to get into the terminal Settings menu?
The PIN is 07139
How do I connect the terminal to another/different WiFi connection?
Swipe your finger in from the left of your terminal screen, Press Settings, Enter 07139 as the Admin PIN and then click Network > WiFi.
Does the PhorestPay Card Terminal save client card details?
Yes, you can choose to store a client's card details when processing a payment. However, it is important to ask for the client's consent before saving their card details.
Phorest
PhorestGo
Saved card details with PhorestPay are powered by Stripe, which has the very highest security and Level 1 PCI Compliance. Neither you, your staff, nor Phorest staff have access to the raw card details at any stage.
You cannot save card details for Walk In clients.
Where can I see more information on each transaction?
Each transaction will appear under the Card Reader feature type on your PhorestPay payout export. For more information, click here.
Can I disable the beeping sound on the Card Terminal?
Yes, the payment tone can be disabled. Check out this guide to find out how.
Does the terminal print paper receipts?
No, the PhorestPay terminal doesn’t print receipts. However, if you have a separate receipt printer, paper receipts will still be printed there, and both a customer and merchant copy will always be printed.
You can also set up email receipts in Phorest if you prefer. For more information, click here.
How long does the battery last?
With typical usage, a full charge should last for 1 day. To help preserve the battery, you can tap the side power button once to turn off the screen when not in use.
Why type of charger is needed?
The charging cable can be plugged into any USB-A power adapter and has a minimum power requirement of 5V-2A (10W).
Many phone chargers are 5V-1A (5W) and will not sufficiently charge the terminal. Most iPad/Tablet power adapters are 5V-2A (10W) and will charge the terminal.
The USB port on your PC/laptop may also work as a charging point.
Is there a minimum transaction total amount?
Yes, the sale total needs to be at least 0.50 or more.
Can clients use Apple Pay or Google Wallet?
Yes, Apple Pay and Google Wallet are supported.
What card brands are supported?
For a full list of supported card brands, click here.
What do each of the buttons on the terminal do?
The Scan and Volume buttons are currently disabled and do not perform any function. This means that the Rear Camera and Flashlight are currently non-functional.
How do I factory reset the PhorestPay Card Terminal?
If you ever need to reset your device to its original factory settings and begin the setup process again, hold down the blue buttons located on both sides of the Card Terminal for a total of 15 seconds. When prompted, select Yes to confirm that you want to reset the Card Terminal.
After the factory reset is complete, you will need to go through the setup process once again to get your device up and running.
Is the terminal compatible with 5GHz WiFi frequency?
Yes, both 2.4GHz and 5GHz frequencies work with the device. Below is a list of all compatible frequency bands.