How do I schedule Consultation Forms to send to clients automatically?

This article will show you how you can set your Consultation Forms to be sent to your clients automatically by Email and/or SMS a few days before their appointment.

You can automatically send up to 2 messages (SMS & Email) to your clients before their appointments, with links to complete their Consultation Form.

How to Enable Auto Send

To enable auto-sending Consultation Forms, go to Marketing > Reminders Consultation Forms.

Navigate to the Email Notification and SMS Notification areas at the left of the screen, then enable your settings > Choose how many days before an appointment each message should be sent > Click Save to finish.

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If you enable both SMS & Email notifications & choose to send them at different times, and the client completes the form before receiving the second notification, the second message will not be sent.

Note: SMS Notifications are charged at your standard SMS rate.

You can use the Preview buttons to see what the message will look like

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Note: The messages cannot currently be edited.


Recommended Sending Times

We recommend sending an Email Notification 5 days before the appointment and an SMS Notification 3 days before.

If your client completes their Consultation Form after receiving the first message, the second message will not be sent.

We do not recommend sending both SMS and Email on the same day. Email should be used as the first notification, with SMS being a follow-up if the client has not completed their form.


When is the Message Sent?

The message will be sent 'x' days before their appointment, approx. 90mins after the appointment start time.

For example, for an appointment on Friday at 12pm, a message sent 3 Days Before would be sent on Tuesday at 1:30pm. 


Appointments Within the 'Days Before' Schedule

If a client's appointment date is sooner than your Days Before conditions, you can still send the Consultation Form to the client manually.


Rescheduled Appointments

If a client received a Consultation Form message by SMS or Email and then rescheduled their appointment, another message will be sent to the client, provided their new appointment date meets your Days Before sending time (if not, you can send the form manually) and the client has not already completed the form. If they have completed the form, another message will not be sent.


How Can I Check if the Message was Sent?

Go to Clients > Search for and double-click on a client to open their Client Card > Email/SMS History.

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What Does the Message Look Like?

See the screenshots below for the Email message (left) and the SMS message (right).

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The wording in these messages cannot currently be edited.

Once clients tap the link in the message, they'll be brought to a page to complete their form. If they have multiple forms to complete, they will see each form listed here to be completed individually.

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Client personal information will be auto-populated on the form, provided the information exists on their Client Card. However, the consultation form questions will not auto-populate and will need to be answered by the client each time they receive a form, regardless of whether they've received the form before.

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