This article will explain how the Phorest Online Booking system decides which staff member an appointment is booked with when a client chooses the 'Any Stylist/Therapist/Staff' option during their booking.
When booking online, clients have the option to either choose a specific staff member for their booking or to choose an 'any' staff member option.
If a client chooses the 'Any' option, a staff member is chosen at random provided they are available for the requested appointment time.
Is it Possible to Adjust This?
While it's possible to adjust the 'any stylist/therapist/staff' wording in the dropdown menu, it is not currently possible to adjust a staff member being chosen at random.