How does Online Booking choose a staff member when a client selects the 'Any' staff option?

This article will explain how the Phorest Online Booking system decides which staff member an appointment is booked with when a client chooses the 'Any Stylist/Therapist/Staff' option during their booking.

When booking online, clients have the option to either choose a specific staff member for their booking or to choose an 'any' staff member option.


If a client chooses the 'Any' option, a staff member is chosen at random provided they are available for the requested appointment time.

Is it Possible to Adjust This?

While it's possible to adjust the 'any stylist/therapist/staff' wording in the dropdown menu, it is not currently possible to adjust a staff member being chosen at random.

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