Why are Credit and Debit showing as 0.00 on Cashup when I've taken sales? (PhorestPay Terminal)

This article will explain why your cash up will show an actual and expected Credit and Debit value of 0.00 even though you've taken sales.

Note: This article is only applicable to businesses using a PhorestPay Terminal.

The cash up screen will always show your credit and debit as being 0.00 at the end of each day if you're using a PhorestPay Terminal, as these figures are automatically reconciled.

This means that, when using a PhorestPay Card Terminal, you no longer need to balance your end-of-day Credit and Debit totals.

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Reconciling Your Credit Total

Should you need to reconcile your credit and compare it to your invoice statements; Go to Manager > Cashup, navigate to and single-click on the date in question, then click Print. This will show you your total credit and debit for the day. 

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You will also see your expected PhorestPay Credit Card and PhorestPay Debit Card amounts on your Cashup Report when it is automatically generated each time you perform your daily cash up.

Note: Expected Phorest Pay Credit and Debit amounts will only appear when you have taken payments via those payment types. They will not show on the report as expected values if you haven't taken payments via those types.

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If you are in Europe or Australia, you can also use the PhorestPay invoice export to see your individual Terminal transactions, which will be displayed under the Feature column as Terminal.

 Useful Tip!

Remember, to see your credit and debit transactions, go to Manager > Cashup > Single-click the day you wish to view > click Print.

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