PhorestPay FAQ (Europe & Australia)

I’ve heard about PhorestPay, but what is it?

PhorestPay allows your salon to take payments for services and retail, both online and in your salon. Phorest will take the payment on your behalf, and we deposit that money straight into your bank account. 

What features are powered by PhorestPay?

For more information on each PhorestPay feature, check out our PhorestPay section.

How much does it cost?

For information on the cost of each PhorestPay feature, click here.

When will I get my money?

Payouts are done on a daily basis and take 1 business day to land in your bank account. For more information on how payouts work and how you can check the history of your payout invoices with PhorestPay, check out this guide.

How do I refund a sale that was processed through PhorestPay

Go to Manager > Sales > find the transaction, then click either Refund or Void.

Once the transaction is refunded or void, money will be returned to the client within 5-10 business days. Alternatively, if a client booked online, paid an online deposit through PhorestPay and then cancels their appointment, the deposit will be refunded within 5-10 business days. Clients cannot cancel within your cancellation period.

How secure is it?

Phorest Payments are Powered by Stripe, who have the very highest security and Level 1 PCI Compliance. Neither you, your staff or Phorest staff have access to the raw card details at any stage.

Ok, this all sounds great… When can I get it?

PhorestPay is currently live, and you can sign up under Manager > PhorestPay. Once you sign up for your account, you can use integrated Card Terminals, Online Gift Cards, the Online Store, Cardless Checkout, In-House Deposits and Custom Online Deposits. Click here for a guide on how to get started.

 

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