This guide will show you how to process a No Show fee for appointments with a deposit when a client misses their appointment.
You can process a No Show charge when a client has done one of the following:
- Booked online and paid an online booking deposit.
- Booked in-house and paid an In-House Deposit through PhorestPay, and you chose to save their card details.
When clients make an online booking, they agree to the Terms & Conditions outlined at the time of booking on the final confirmation screen, which mention the possibility of being charged for a no show.
Charging a No Show on Desktop
If a client is a no-show, leave the appointment as is and let the red time bar lapse over the appointment. The appointment will automatically turn gray once the time has elapsed.
You'll also know if the appointment was booked online by the icon on the appointment.
To charge the No Show payment, single-click the appointment and click Pay, and then choose No Show.
Then select the optional value you wish to charge and click Pay with card. The card used for the original appointment deposit will be charged.
% of the Appointment Option
If you select the % of the appointment option, it calculates the percentage based on the total appointment cost, including the deposit. For example:
• Total appointment cost: $150
• Deposit paid: $50
• No-show charge: 50%
Since 50% of $150 is $75, and $50 was already paid as a deposit, the remaining charge after I charge a 50% No Show will be $25.
Custom Amount Option
If you select the Custom Amount option, this will factor in the deposit already paid. For example, if a deposit of $20 has already been paid, and you charge a Custom amount of $50, your client will be charged the remaining $35 when you process the No Show, totalling a $50 charge (including the deposit).
If you cannot select the % of the appointment or Custom amount options, it is because the client's card details are no longer stored. Click here for more information on removing stored card details.
Payments will be routed through your PhorestPay account powered by Stripe.
Commission is not given to staff for a No Show charge, as staff commission is only calculated on services performed.
Charging a No Show on PhorestGo
After the appointment time has passed and the appointment turns gray, tap on the appointment. Then, tap Charge on the 'No Show' banner at the top of the screen.
Next, enter a No Show charge reason, tap Done, and then choose the amount you would like to charge.
Will My Client Receive a Receipt?
Yes, your client will receive a receipt by email, which will mention the No Show charge amount and the original deposit paid.
No Show Email/SMS Notification
You can also send your clients an automated No Show message via SMS or Email. To learn more, check out this guide.