This article will show you how to use the Transactions tab to find more information about sales processed through PhorestPay.
The information in this article is relevant to businesses using PhorestPay.
You can find a list of all your PhorestPay transactions, along with details of the current transaction status, by going to Manager > PhorestPay > Transactions.
On the Transactions screen, you'll see a list of all payments processed through your PhorestPay account, along with additional information for each transaction.
Filtering the Transactions
The filter options at the top of the screen allow you to find specific transactions. The Payment Source filter will also let you view transactions related to a specific PhorestPay feature.
Transaction Statuses
Hovering your mouse over a status will show you more information about it.
Uncaptured Payment Status
An uncaptured payment happens when card details have been authorized, the sale amount has been held on the client's account, but the transaction hasn't been completed successfully. An uncaptured payment will automatically revert to the client in roughly 5 business days unless it is processed in the meantime.
Our team at Phorest check for and manually processes uncaptured payments on a daily basis, and we notify you when these payments are resolved.