How do I charge an online booking no show/missed appointment?

This article will show you how to process a no show charge/fee for an appointment that was booked online and the client missed their appointment.

 Latest Version of Phorest Required

  • Desktop Version .160 or above required. If you're on an older version and need to update, you can get the latest version here on our Downloads page.

When a client has made an online booking with your salon, they use their credit card to confirm the appointment. This not only secures the appointment for the client but also the cost of the appointment for the salon. You can charge a client "No Show" directly to their card. 

When the client makes an online booking, they agree to the Terms & Conditions outlined at the time of booking and confirmation email.

When that client hasn't turned up, leave the appointment as is and let the red time bar lapse over the appointment. The appointment will turn grey. 

Single-click the appointment and click Pay.

Enter the amount you want to charge and click on Charge (you can only charge the cost of the treatment minus the deposit or less. E.g if the treatment is 39.00 and they pay 1.00 deposit, you can only charge the customers card a maximum of 38.00)

Their card is charged directly.

Note: No Show payments are processed by Phorest on a bi-weekly basis. Payouts for the first half of the month are processed in the middle of the same month. Payouts for the latter half of the month are processed at the beginning of the next month. Payouts can take 3-5 business days to reach your bank account.

To learn about more areas like this in your Phorest system enroll in our Take Bookings Online course in Phorest Academy - online, on-demand, and on-the-go learning for busy salon professionals.

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