How do I customise my Online Booking settings?

Go to Manager > Settings.

The first section of this screen is Setup and Appearance.

Here you will find your Online booking direct link, which can be copied and pasted to set up Online Bookings on your website, Facebook, and Instagram pages.

The Appearance section allows you to make your Online Booking theme fully personalized. To change the colour of your Online Booking theme, click on the colour selector, and choose your brand/theme colour (or type in the colour hex code if you know it).

Next are the Booking Rules. On this screen, you can fully control how you would like your Online Booking to function.

The first two settings are Booking slots and Minimum Gap time. Both of these settings are set by clicking on the dropdown.

Booking slots - Time intervals your available appointment times will be displayed as from the earliest available timeslot e.g. if it is set to 30 Minutes and a column is open from 9:00 am, the available timeslots for that column will be 9:00 am, 9:30 am, 10:00 am, etc.

Minimum Gap time - Minimum Gap Time gives you greater control and minimizes gaps on your appointment screen. Example: A service is booked from 9:30-10:00 am and 10:30-11:00 am. A short 15-minute service would be bookable in between, as it gives you a potential gap that may not get filled. A 30-minute service could be in between or a 15 minutes service would be offered at 11:00 am.

Cancellation Period - The default cancellation period is 24 hours. This is customizable to your salon and viewabe to clients throughout the booking process. Clients will be unable to cancel appointments at this time.

Patch Test Period - This is the amount of time required to perform a patch test ahead of performing the service. Clients will not be able to book at this time and prompted to book in advance, also to visit the salon in advance.  Click Here to find out more.

Short Notice Period - This setting is for clients unable to book at the last minute under the duration that is set.

Next are the Multi-services rules.

The online slot option can be set to one of three options:

  1. Can Be Split - Multiple services can be performed by multiple staff members
  2. Can't Be Split - Multiple services can be performed by only one staff member
  3. Will Only Split For Max Utilisation - Multiple services can be performed by only one staff member, but when you run out of free slots we'll offer slots where multiple staff can perform the services.

Next is the option to give a Discount for booking online. The dropdown will give you three options.

  • No Discount - This will not apply discounts to any online bookings.
  • First Appointment Only - This will only apply a discount to the first appointment made by that customer
  • Every Appointment - Clients who book online will consistently receive this discount.

To set the rate of discount, choose either First Appointment Only or Every appointment. Discount Amount is the option to give a discount in a percentage on an amount.

Double Treatcard Points - Awards clients double the points for the value of service booked online EG Service $50 = 100 points. 

Show Notes Allows clients to leave a note or special requirement. This will appear on their appointment.

Send Abandoned Cart Emails An automatic email to clients who drop-off at the payment screen when booking online. The purpose of the email is to entice clients to follow through with their online booking.

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