Why are Credit and Debit showing as 0.00 on Cashup when I've taken sales? (North America - Phorest Pay)

This article will explain why your cash up will show an actual and expected Credit and Debit value of 0.00 even though you've taken sales.

Note: This article is only applicable to businesses in North America using Phorest Pay.

The cash up screen will always show your credit and debit as being $0 at the end of each day if you're on Phorest Pay. Previously, this would show all credit and debit sale totals in a day, but since it always matched the expected amount, this was changed. 

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Reconciling Your Credit Total

Should you need to reconcile your credit and compare it to your statements from International Bancard, go to Manager > Cashup, navigate to and single-click on the date in question, then click Print. This will show you your total credit and debit for the day. 

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You will also see your expected PhorestPay Credit Card and PhorestPay Debit Card amounts on your Cashup Report when it is automatically generated each time you perform your daily cash up.

Note: Expected Phorest Pay Credit and Debit amounts will only appear when you have taken payments via those payment types. They will not show on the report as expected values if you haven't taken payments via those types.

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 Useful Tip!

Remember, to see your credit and debit transactions, go to Manager > Cashup > Single-click the day you wish to view > click Print.

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