What happens with the Custom Online Deposit if a client cancels their appointment?

If a client cancels their appointment themselves through their Online Booking account, the online deposit paid will be refunded to their account within 5-10 business days.

Clients cannot cancel their appointment if it is inside your cancellation policy period. However, you can cancel appointments inside your cancellation policy, in-house, and the deposit will be refunded within 5-10 business days.

Charging a Cancellation Charge

You can choose to process a Cancellation Charge when cancelling an appointment in-house. To find out more, check out this guide on how to process a Cancellation Charge.

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