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Viewing Your Fees and Payouts in Phorest
To view a full list of your Custom Online Deposit fees and payouts in Phorest, go to Manager > Reports > Sales Reports > PhorestPay Report.
Next, filter the Source to Online Deposit, set your payout Arrival Date and/or Purchase Date, and then click the reload button to generate your report.
The Arrival Date is the date on which PhorestPay funds, i.e. your payouts, were transferred to your bank account.
When the report is generated, you'll see the total number of transactions in that period, the total transaction value, and the total payouts expected.
Underneath that, you'll see those transactions broken down in detail, including the Total Transaction Value and Total Card Fee for each transaction.
To get the fee as a percentage, divide the Total Card Fee amount into the Total Transaction Value amount for one of the transactions, then multiply by 100.
For example, using the top row in the screenshot below: (0.20 / 9.00) x 100 = 2.22%
The information in the screenshots above is not real data and is not representative of actual PhorestPay fees.
Viewing Your Fees and Payouts in Your Phorest Invoice Portal
Check out this guide for more information on how to view your PhorestPay invoices.
What happens if I disable Custom Online Deposits?
If you choose to turn off Custom Online Deposits at any point, the online booking deposit charged will be set at the minimum standard booking fee, which can be viewed in the regional transactional fee breakdown above.
When do I get my money?
Payouts are processed daily, and you will receive money for each transaction processed 1 business day later. You will receive a monthly invoice including a summary of your total fees + tax (if applicable in your region) for the previous month. You can access these invoices in your Phorest system by going to Manager > PhorestPay > View Invoices.
You can also go to Manager > PhorestPay and click the Download CSV button beside a payout to get a transactional breakdown of the payouts and the fees involved. Check out this guide for more information.
Note: Bookings will not appear in the payout information under Manager > PhorestPay > Download CSV, where only the minimum standard booking fee was charged.
Get Started with Custom Online Deposits
For more information on how to get started with Custom Online Deposits, check out this guide.