How can I automatically send a rebooking reminder SMS to my clients?

This article will show you how to enable the Rebook SMS, which you can send to clients after their appointment in order to remind them to rebook.

The Rebook SMS allows you to schedule a gentle reminder to any clients who did not book their next appointment on the day of their last visit.

To enable the Rebook SMS, go to MarketingRemindersRebook SMS.

Next, choose the time of day you would like the message to send, and use the Sending options dropdown to choose how many days after the clients appointment the message should be sent.

If a client already has a future appointment booked, the message will not be sent to that client.

Once you've chosen your settings, click Save and the message will be enabled.


Using the Predicted Time Sending Option

The Predicted Time sending option is the recommended setting. It uses machine learning to automatically determine when is the best time to send a Rebook SMS to each of your clients respectively. This is typically 5 days before the client is seen as 'at risk'.

A client can be seen as 'at risk' in two ways:

If a client has had less than 3 visits then the system will use industry standard booking patterns defined by Phorest research to determine a typical booking pattern. These booking patterns are defined for each Service Category, so different categories will have different booking patterns.

If a client has had 3 or more visits then the system calculates the client's actual booking pattern and will determine that a client is 'at risk' if they fall out of that pattern.


Disabling the Rebook SMS

If you ever want to disable the Rebook SMS, change the Sending options to Don't send and click Save.

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