This article will show you how to book a group of people.
In this article
Creating a Group Booking
Go to the appointments calendar and start by creating an appointment for one of the clients in the group.
Then, to create a booking group with multiple people, click the Options > Add group.
Search for the name of the next Client in the group and select it.
If the next client is having the treatment at the same time, you can select another Staff member for them.
Select the same Service as the previous client or another one.
Repeat these actions until all the clients in the group have been assigned a staff member and a service > Click Done.
Creating a Group Booking in PhorestGo
To create a group booking in PhorestGo, start by booking the first client as you regularly would.
Once the first client is booked, tap into their appointment > More options > Add group.
Enter the details of the next client, then select the staff member and the service(s) for the next client.
Repeat this process as many times as needed to book all group members.
When you're finished, you will notice that the appointment will now mention that it is a group booking.
Creating a Group Booking in Online Booking & the Branded App
To create a group booking, clients can select the services they want to book, click the group button , add guests, and choose which services to allocate to which people.
The additional people in the booking will appear in your calendar as Person 2, Person 3, etc., and you can update their client information after the booking comes in by following the steps listed above.
Clients cannot update additional persons’ information themselves while making a booking. You will need to update this manually in your Phorest system after the booking is created.
Group bookings require multiple staff members and cannot be scheduled online with only one staff member. Availability will only be shown if there is a staff member available at the same time for each guest in the booking.
Client Appointment Notifications (Confirmations, Reminders, Consultation Forms etc.)
Additional clients will receive appointment notifications, provided the client placeholders (Person 2, Person 3) have been updated in the booking.
If you have an appointment Confirmation Email/SMS enabled, this message is sent ~10 minutes after a booking is created. Therefore, the client placeholders must be updated to actual client details within ~10 minutes of the appointment being created for the additional clients to receive the appointment Confirmation notification.