How do I send an automatic SMS or email to a no show client?

This article outlines how to send a friendly reminder to someone who misses their appointment as a no-show.

You can automatically send an SMS or email to any client that doesn’t turn up for an appointment asking them to re-book. This is a great way to make sure that people who genuinely miss their appointment are re-booked again in the future.

Go to MarketingTemplates/Filters No Shows

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Here you can switch between the SMS No Show and Email No Show tabs and edit each of the templates to your preference.mceclip2.png

Use the macro buttons on the right-hand side of the screen to add text that will automatically be populated with client information, appointment information etc.

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Once you're happy with your templates, use the checkboxes at the top of the screen to enable the SMS and/or Email No Show notifications, then click Save to finish.

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Now if you have an appointment that is a No Show you can simply leave the appointment on your calendar. Once the appointment time has surpassed, the appointment will automatically be marked in a gray color and a No Show notification will be sent to the client.

SMS are charged the standard SMS rate.

 No Show Content Disclaimer

It is important that your No Show email/SMS does not contain any marketing/promotional content. For more information on transactional vs marketing messages, click here.

To learn about more areas like this in your Phorest system enrol in our Remind, Rebook, Review - Client Messaging course in Phorest Academy - online, on-demand and on-the-go learning for busy salon professionals.

 
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