This article will outline how you can ban a client and prevent them from booking within Phorest.
In this Article
Banning a Client
Within Phorest, you can ban a particular client if you wish. This will stop them from booking Online and also tell staff in the salon that they are banned.
To ban a client, go to Clients and open their profile. Under Basic Information, click Client actions > Mark as banned.
How Does it Work?
On the Appointments Calendar
Banned clients will show a Client is banned warning when you attempt to book them in. You will still be able to continue with booking an appointment if you wish.
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In Online Booking
A client who is banned will see an error when they attempt to make a booking online.
This only applies to the login associated with the email/phone number on the client's profile. If the client signs up to your online booking platform using different information then they will still be able to book an appointment online under a new client profile.
In the Branded App
If you have a Branded App, a banned client will not see any timeslot availability when attempting to book an appointment.
Existing Upcoming Appointments
If a banned client has upcoming appointments, they will still be able to view, reschedule, and cancel those appointments online themselves.