This article shows you how to process a refund to a gift card/voucher.
In this Article
Beginning the Refund
Go to Manager > Sales, then go to the date of the original sale, click the sale, and select Refund.
Partial Refund
If you need to adjust the sale before refunding, click an item's price to adjust the refund amount or click 'X' to remove it from the refund.
Adding the Gift Card and Completing the Refund
Next, select Gift Cards/Vouchers to add the gift card to the transaction.
If the client doesn't already have a gift card, select the New Gift Card/Voucher (This Client) option. If they already have a gift card, select the Top-up option, then select their gift card from the list.
When prompted to enter the gift card amount, enter the total refund amount and select Ok.
The amount due should total to 0.00, as the refund amount and gift card amount are the same.
To finish, select Pay > Complete payment, and the refund is complete.
What Will the Receipt Look Like?
The receipt will show the original item(s) as a negative amount (refund) and the gift card as a positive amount.