Your PhorestPay payments and account are powered securely through Stripe, a trusted global payments provider. We understand how important it is to ensure the security of your data and to ensure the emails you are receiving from Stripe are legitimate.
All emails from Stripe will include the domain stripe.com, and this domain is legitimate.
Below are the main communications you may receive after activating PhorestPay, in the event that Stripe needs more information from you for verification purposes.
Different Message Types
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This message is sent when a new user's Express account is created using Express OAuth (this message is not sent when the account is created through your Phorest system).
When you create your Stripe account through PhorestPay, your email is initially unverified and there will be a banner in your Stripe Dashboard with a button that prompts you to verify your email.
Clicking the verify button will result in a “Confirm your email address with Stripe” email being sent to you. This email is also sent if you update your email address in your Stripe account, under Account > Settings (in this case the email is sent to both new and old email addresses).
You will receive this message in the event that your account falls into a negative balance, for example, if a client receives a refund but there is an insufficient balance in your Stripe account to cover the refund.
In this scenario, a debit for the amount will be initiated from your bank account that is linked to Stripe in order to bring your Stripe account balance to 0.00
You may receive other communication from stripe.com, if you are unsure about the legitimacy of an email received from Stripe, the best is to contact Stripe directly, so they can verify the authenticity of the email.