This report is designed to highlight your business's overall retention rate, and also gives the individual retention rates of your staff members

 Where to find this Report

This report can be found under Manager > Reports > Additional Reports > Staff

This report will give you the overall clients you had in the first date range, then showed how many returned (Total Returned), how many haven't returned (Non Returning) and the percentage of your Total Clients that have returned (Salon Retention).


Using the Date Range

When generating the report, you will need to enter two date ranges.

The first date range (top) calculates how many individual clients visited the salon within the specified period of time.

The second date range (bottom) is used to check if those clients from the first date range returned for another visit or not and if they did, did they visit the same staff member (Returned to Staff) or a different staff member (Returned to Other).

mceclip0.png

mceclip0.png


Report Sections Explained

The totals returned in the Overall numbers are the sum of the totals in Existing Clients + New Clients.


Existing Clients

This will tell you the existing clients you had in the first date range, then showed who returned, non-returning and the percentage of returning clients.

mceclip1.png


New Clients

This will tell you the new clients you had in the first date range, then showed who returned, non-returning and the percentage of returning clients

mceclip3.png

Was this article helpful?
4 out of 8 found this helpful