How do I change the service in an Appointment but keep the Custom Online Deposit? (Europe & Australia)

This guide will show you how to change the service in an appointment that was booked online, where an online deposit was paid, and retain the online booking deposit.

Note: This feature is not currently available in the US or Canada.

Double-click the appointment on your calendar to edit it, then click the 'x' beside the service you wish to change.


You will receive a pop-up notification asking if you'd like to delete the appointment and refund the deposit or change the service.

Click Change the service, then choose a new Service.


The deposit will automatically transfer over to the new service. Click Done to finish.


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