How do I change my PhorestPay account details? (Europe & Australia)

This article will show you how you can update your PhorestPay account information, including your bank account details, name, email address, mobile phone number etc.

Video Guide


Step-by-Step Guide

Go to ManagerPhorestPay >Account Settings.

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You'll be prompted to enter a 6-digit verification code which you'll receive via SMS to the mobile number you used when registering your PhorestPay account with Stripe.

Once signed in, click Account, then click into the Phorest settings under Payout and professional details.

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On the next screen, click the pencil icon to edit the details in each section.

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Note: When changing your bank account details, you may need to enter your previous bank account details for security reasons.

Once you've updated your information, click Save to continue. Once you're finished, click Done.


Changing Bank Details when Payment is Pending

If you are adjusting your bank account details, it's important to note that if the details are changed while a payout is currently being processed then that payment will land in the original bank account.

If you no longer have access to this account, you will need to contact the bank associated with that account to understand what will happen with the payment. You will need to provide your bank account information, the date expected for the transaction, the amount, and the payer (Stripe).

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