This article will show common questions asked about the Online Store.
How is the product payment recorded in the Phorest system?
It will be recorded as a transaction in Phorest and appear in Manager > Sales.
The sale will also appear under Manager > Reports > Finance. It will appear in the Products line under Sales.
Does this add sales tax to the total?
Any online purchases will include a sales tax if applicable. It will record that sale in Phorest and any applicable taxes/VAT.
Is out-of-state shipping supported?
Online Store orders can only be shipped within the same state as your business due to US sales tax rules that vary by destination. Out-of-state shipping isn’t supported.
Do I have to process the sale through the Purchase screen, or is it processed automatically? Will the inventory count be auto-updated, too?
Phorest will handle payment processing for online sales via PhorestPay (Stripe), and the payment will automatically appear in that client's product history. Yes, the product numbers will update automatically, too.
How do we charge for delivery costs?
The Delivery charges a client pays per order are added to the Settings tab in the Online Store. There is also an option for:
How much does the feature cost, and how will I receive my money?
For more information, please check out this guide.
Are existing clients able to log in first to view their details, and will this be transferable to TreatCard points?
There is no client login for Online Store sales. However, for every order, the client list is searched for a match with your client (using the phone number and email address). If we find a match, the online order will be added to that client's product history, and TreatCard points will apply (if you use TreatCard).
Is PayPal an option for payment?
Paypal integration is not an option for the foreseeable future.
Are Apple Pay & Google Pay Supported?
No, while Apple Pay and Google Pay are supported in other parts of Phorest, they are not currently available as payment options in the Online Store.
We have some brands that require us to only sell their products to our clients after they have had a consultation. Can I sell these brands?
For the moment, we would encourage you not to promote these products. It's suggested only to sell these products directly via a video call or phone call at the moment.