How do I process a product refund/return for a client?

Refunding from the Original Sale

Go to Manager > Sales, and use the date picker at the top of the screen to navigate to the date of the original sale.

Once you've found the sale, single-click it and then click Refund.

If the original sale contained multiple items and you only want to refund one/some of them, click the beside the items you wish to remove from the refund.

When you're ready to process the refund, click Pay > Select the payment type you want to refund to > Click Pay again to complete the refund.

After processing the refund, the inventory/stock level for that product will increase by 1 for each product refunded.

Refunding Manually (Without Using the Original Sale)

Go to the Purchase screen, enter the name of the client at the top of the screen, and then select the name of the Staff Member processing the refund.

Click Products, then scan the item you wish to refund using your scanner. Alternatively, click the Select button to search and find the item manually, or click Product History then double-click the item from the client's purchase history.

Once you've added the product to the Purchase screen, click the cogwheel and select Refund

Note: If you are exchanging an item, do not follow the steps below and instead click here to continue: How do I exchange a product/item?

Once you're ready to refund, click the Pay button, choose which payment type you wish to use to process the refund, and then click Pay again to complete the refund.

After processing the refund, the inventory/stock level for that product will increase by 1 for each product refunded.