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Refunding from the Original Sale
Go to Manager > Sales and find the original sale date with the date picker at the top of the screen.
Select the sale once you've found it.
Click the Refund button.
The Purchase screen opens. When you're ready to process the refund, click the Pay button.
Select the payment method > Click Complete Payment.
The inventory or stock level for that product increases by 1 for each refunded item.
If you're refunding through PhorestPay, refunds may take up to 5-10 business days, depending on the bank.
Refunding Manually (Without Using the Original Sale)
Automatic refunds to the client's original card are not possible with this method. For security reasons, all refunds processed through PhorestPay must be processed using the original sale.
Go to the Purchase screen and search for the client via First name, Last name, or Phone number. Select the Staff member processing the refund.
Click the Products button, then scan the item you want to refund using your barcode scanner. Alternatively, you can manually select a brand from the list and find the item.
Once you've added the product to the Purchase screen, click the More options button and select Refund. Select a payment method and click Complete Payment.
The inventory or stock level for that product increases by 1 for each refunded item.
If you wish to split the refund across multiple payment methods, click the calculator buttons to enter the necessary amount for each one.