How do I change my Cancellation Period with online booking?

To amend your Cancellation this change, go to Manager > Settings OnlineBooking Rules

Adjust your Cancellation Period to whatever you would like, then click Save.

Note: By default, the Cancellation period is set to 24 hours.


Clients cannot cancel or reschedule their appointments online within your cancellation period. However, you and your staff can still cancel or reschedule this booking in-house if necessary.

Online Booking

The cancellation period duration is also highlighted on the final booking confirmation screen when booking an appointment online.


It is not currently possible to edit or customize the rest of the text in this field.

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