This article will show you what to do when you experience an issue when attempting to run an ad through Phorest Ads Manager.
Below is a list of known issues that can appear when attempting to create an ad through Ads Manager, along with steps on how to resolve them.
Known Issues/Errors
- Unsupported post request. Object with ID ‘act_’ does not exist
- My ad shows an 'Invalid character' error
- You can't use this feature until you verify the email you entered
- Permissions error, type:OAuthException, code 200, subcode 1815694
- Ad Spend Staying At 0
- Instagram Account Not Connected
- "All ads in this ad set have errors"
- Meta's Personal Health and Appearance Advertising Policy
Unsupported post request. Object with ID ‘act_’ does not exist
This error is displayed when a user does not have all the required permissions in Facebook needed to run the ads. To resolve this, go to Marketing > Manage my ads > Click the Facebook Page dropdown, and + Add new Facebook page, then connect to your Facebook page again, using a login that has the necessary Admin permissions.
Once done, you can delete the previous connection if you want to, by going to Manager > Settings > Online > Instagram & Facebook > Click on the previous connection > Disconnect.
If you're not sure how to check for admin permissions, check out this video guide.
My ad shows an 'Invalid character' error
Meta does not allow certain special characters to be used in ads. Review the text in your ad, and remove any characters listed in the error, then continue.
You can't use this feature until you verify the email you entered
This error can appear when you attempt to save your ad and happens when you have yet to verify the email address associated with your Meta Business Manager account.
To verify your email address, go to https://business.facebook.com/settings/info, scroll down to the My Info section, and click Resend email.
You will receive an email letting you know you need to verify. Once you have verified, you can try to save the ad again in Phorest.
Permissions error, type:OAuthException, code 200, subcode 1815694
This error is shown when there’s an unsettled account status on Facebook, which usually indicates that there’s an issue with the payment method used to run ads.
Go to your Meta Ads Manager account to check account settings and payment method status, check for warning messages and follow the instructions given to resolve the unsettled status.
Ad Spend Staying At 0
If your Ad Spend amount is not increasing even though your ad is active, this usually means that Meta will not promote it for unclear reasons or the ad unexpectedly remains in its learning phase within Meta.
If your ad has been active for 3 days and the spend is still $0, stop the ad by clicking the button.
Once the ad is stopped, check the box beside the ad name and then click Duplicate to recreate it and run it again.
Instagram Account Not Connected
This happens if your Instagram account is not connected during the initial setup. To resolve this, go to Marketing > Manage my ads > Click the Facebook Page dropdown, and + Add new Facebook page, then connect to your Facebook page again, and choose to connect your Instagram account.
Once done, you can delete the previous connection if you want to by going to Manager > Settings > Online > Instagram & Facebook > Click on the previous connection > Disconnect.
"All ads in this ad set have errors"
This is a generic error on Facebook and could be caused by a number of reasons. Some examples include:
- Payment Issues
- Ad Policy Violation
- Account Issues
This could be resolved from within Facebook. However, we suggest you recreate the ad first by clicking the button in Phorest Ads Manager to stop the current ad. Then, once the ad is stopped, check the box beside the ad name, click Duplicate to recreate it, and run it again.
If the error happens again, you'll need to look into it on Facebook or contact Facebook support to fix it.
"errorSubcode 2490446" "WITH_ISSUES status" When Trying to Upload a Video
This error happens when a video is not encoded correctly. This may sound technical, but if you use a Mac computer, there is a simple fix.
To fix, using a Mac, right-click the video file, then choose Encode Selected Video Files.
Next, choose H.264 1080p and then select Continue.
A new video file will be created, which you can then use in your ad.
If you use a Windows computer, you must use a third-party app, like Handbrake, to encode the video.
Meta's Personal Health and Appearance Advertising Policy
Meta's policy does not allow advertisers to run ads for health or appearance-related products that imply or attempt to generate negative self-perception. This includes not allowing before and after images with idealised results.
Failure to adhere to this policy may result in your Facebook or Instagram account being restricted.
For more information, see Meta's article on Personal Health and Appearance.