This guide will show you how to generate and export a list of the reviews your clients have left, and where to find an individual client's review history.
In this Article
Printing From the Reviews Screen
To start, go to Marketing > Reviews.
Use the filters at the top of the screen if you need to find specific reviews to save or print.
Click the checkbox beside each review you would like to save or print, then click Print Preview.
Once the preview has been generated, click Save as PDF to download the reviews. You can then print the PDF if you need a printed version.
Viewing a Client's Reviews on Their Client Card
When you book a client in, their average review rating appears in the appointment editor. Click the rating to go straight to the Reviews section of their profile.
You can also open the client profile from the Clients section on either Phorest Desktop or PhorestGo and view their reviews from there.
Reviews are listed newest first and show the rating, feedback, date, staff member, service and location.
If your business has more than one location, you will see the client's reviews from all of them.
Viewing My Reviews in PhorestGo
Staff can view their own reviews directly in PhorestGo. Click here for more information.
Your team can also receive instant push notifications on their phones through PhorestGo, meaning they'll be notified instantly each time they receive a review. Click here for a guide on how to enable push notifications.
Exporting Your Reviews
If you prefer to export your reviews in a different format, e.g. Excel or as a PNG image, you can do so by using the Staff Performance dashboard under Manager > Reports > Staff Performance > Scroll down to the table of ratings > Click the three dots in the top corner of that table > Download Data.