How do I refund a Cardless Checkout/Stored Card transaction?

This article will show you how to put through a refund of a Cardless Checkout sale, refunding back to the card that was originally used in the sale.

Go to Manager > Sales, then use the filters at the top of your screen to find the sale you wish to refund.

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Once you've found the sale, use one of the methods below to process the refund.

Single-Click the sale > Click Refund

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Full Sale Refund

Click Pay > Click the PhorestPay payment type > Click Pay again to complete the refund, and refund the full amount of the sale.

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Money will automatically be refunded to the card the client originally used.

Refunds can take 2-5 business days to land in the client's account, depending on the bank. 


Refunding Part of the Sale / Partial Refund

If you only want to refund some of the items in the sale, click the 'x' beside the items you do not wish to refund in order to remove them from the transaction

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If you want to only refund a certain amount of an item in the sale, click on the Price to change it.

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When you're ready to process the refund, click Pay > Click the PhorestPay payment type > Click Pay again to complete the refund, and refund the full amount of the sale.

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Money will automatically be refunded to the card the client originally used.

Refunds can take 2-5 business days to land in the client's account, depending on the bank. 

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