This article will discuss booking and buying Series/Courses online.
If a client has already purchased a Series/Course with you, they can book their sessions online and in your Branded App, provided that the service within the Series/Course is available to be booked online.
If a client has remaining Series/Course sessions, they will not be charged a deposit when booking. Instead, the booking will come in priced at 0.00
My client has remaining Series/Course sessions, but is still being charged when booking online.
Client Information Possibly Not Matching
If a client has active remaining sessions but is still being charged when booking one of those sessions online, check the client's email address and mobile/cellphone number with them and verify that you have the same information on their Client Card in Phorest (Manager > Clients).
Sometimes, clients will sign up for online booking using a different email address than the one you have on their Client Card in your Phorest system. In this case, there will most likely be two client cards. You can merge the client cards to fix this.
Client Booking a Different Service
The client could also accidentally attempt to book a service not included in their series/course. In this case, ask the client to confirm the name of the service they are attempting to book, then check the series/course they have to confirm that the service is actually included in their series/course.
Series/Course Not Redeemable in Another Location
If you have multiple locations in Phorest, you can set whether series/course sessions can be booked in other locations or just the location it was purchased in. For more information, check out this guide.