How do I refund a product that was purchased in the Online Store?

This article will show you how you can refund a client who bought an item from your Online Store.

First, start by finding the original transaction date. This can be found by going to Manager > Online Store > Orders, then single-click the order number.

You will see the original purchase date at the top of the screen

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Next, go to Manager > Sales, and navigate to that date using the calendar at the top of the screen.

You can search the client's name to help find the transaction.

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Once you've found the sale, single-click it and then click Void.

Enter your reason for voiding the transaction, e.g. 'client no longer wants product', then click OK.

The transaction will now be voided, and the client will receive a refund to the card used in the original purchase.

If you want to refund via another payment method, use the Refund button instead of the Void button.

Note: Refunds usually happen within 1-2 business days, but can be delayed 5-10 business days depending on the bank.


To learn more about selling products online to clients, enrol in our Sell Products Online - eCommerce course in Phorest Academy - online, on-demand, and on-the-go learning for busy salon professionals.  

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