This article will show you how you can refund a tip.
Go to Manager > Sales > Find and click on the original sale.
Under the Payment Details section, you will see the total Tip amount(s). Take note of the tip amount, as you must enter it later.
Click Refund.
After clicking Refund, you will be brought to the Purchase screen and will be able to see all items from the original sale.
If you are only refunding the tip, click the 'x' next to other sale items to exclude them from the refund. Otherwise, keep the services as they are if you want to refund them as well.
Click Pay > Add a tip > Enter the name of the staff member who originally received the tip.
Enter a negative amount into the tip amount field by pressing the - (minus) symbol on your keyboard first, then enter the refund amount > Confirm tip.
Finally, select the payment method you'd like to use for the refund and click Complete payment to complete the refund.
Voiding a sale that included a tip will also result in a refund of the tip automatically, along with any other payments associated with that sale.
If you are refunding back to the original card, depending on the bank, refunds can take 5-10 business days to reach the client's account.