This guide will show you how to enable the Neill Ordering Integration in Phorest, export an inventory order as a Neill-ready CSV file, and upload it to the Neill eOrder platform.
This guide is for businesses ordering Aveda products through Neill. If you order directly through the Aveda Portal, see Aveda Empowered Ordering.
In this Article
What is the Neill Integration?
The Neill Ordering Integration is designed for Aveda salons in the Southern U.S. that are supplied by Neill. It helps you avoid placing orders manually by phone or email by letting you export the order from Phorest in the CSV format agreed with Neill, then upload it into Neill eOrder.
Neill Corporation distributes Aveda products across 13.5 regions and states in the US, following an expansion that added six states and Washington, D.C. The full list of states and territories includes:
- Alabama
- Arkansas
- Kansas
- Louisiana
- Maryland
- Mississippi
- New Mexico
- Oklahoma
- Tennessee
- Texas
- Virginia
- Washington, D.C.
- West Virginia
- Western Missouri
Before You Start
To use the integration smoothly, make sure your products have accurate barcodes, since Phorest matches products to Neill’s product list using barcodes during the CSV export.
You also need to have Neill set up as a Supplier in your Phorest system. The integration won’t work if Neill isn’t created as a Supplier.
Enabling the Integration
To get started, go to Manager > Integrations and select Neill.
Choose Enable Integration, then select the Neill supplier you want to link to the integration.
If you don't already have a Neill supplier set up in Phorest, you’ll need to create one first. Once the supplier is created, return to the Neill integration and reconnect it so the supplier link can be completed.
The integration is now enabled.
Exporting an Inventory Order in Neill CSV Format
Once the integration is enabled, go to Manager > Inventory Orders, and select the order you wish to export and upload to Neill's eOrder platform. Or, select Create Order if you haven't already created it.
Once in the Order, select Print/Export and you will see a new option to export as Neill CSV. Select this option to generate a CSV export in a format that is ready to instantly upload to Neill's eOrder platform.
Uploading the Order to Neill
Once you have your export, you can upload it to Neill by going to orders.neill.com > sign into your account > Upload Order.
If you don’t have a Neill account yet but want to join, reach out to customercare@neill.com and they’ll help you get started.
Barcode Errors When Generating an Export
If you see an Export failed error when attempting to export the Neill CSV, this can be for two reasons:
- Some products in the order are missing a barcode
- A product in the order has an outdated barcode that cannot be found in the Neill eOrder platform.
To continue, you’ll need to either update products with a missing or incorrect barcode or remove them from the order.