This article goes over some common questions you might have about your invoice.

Why is my bill higher than normal this month?

If your Invoice seems higher this month it may be due to:

  • More SMS sent last month
  • Recent upgrades to your package price
  • Orders you placed with your Business Advisor

I don’t remember sending out that many SMS?

You can check which SMS are sent by looking through the Marketing section of Phorest. Things to check are:

  • Reminders
  • Confirmations
  • No Shows
  • Rebooking
  • Reviews

Also, remember to check your Campaign History for any Marketing SMS you might have sent.

You can always Contact Support if you would like to go over what SMS you sent last month.

Why am I being charged Installments?

You may be charged installments for the following:

  • Recently purchased Gift Cards or Treat Cards
  • Arrears on the account
  • The 50% deferral set up for April - June

You can check these installments at any time by going to Manager > Business > Finance/Invoices

Please feel free to contact support@phorest.com if you have any further queries.

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