This report shows the number of Online Bookings, No Shows and Cancellations between two selected dates
Where to find this Report
This report can be found under Manager > Reports > Additional Reports > Clients
Report Overview
Note: This report should be used to review dates in the past, and cannot be used to gather information on future appointments.
The Number of Online Bookings, Web Bookings and App Bookings figures at the top of the report is based on completed appointments. These numbers will not include No Shows, missed appointments, cancellations, or deleted appointments. However, you will see a breakdown of any Online No Shows further down the report.
Online Bookings
Number of Services booked online shows the number of individual services booked.
Value of Online Bookings shows the gross amount generated by appointments booked online.
New Clients
Number of Online New Clients shows the number of new clients that booked an appointment online.
Value of Online New Clients shows the gross amount generated by new clients that booked an appointment online.
Repeat Bookings
Number of Clients rebooking online shows the number of clients that booked an appointment online, where they also had an appointment in the past.
Value of Clients rebooking online shows the gross amount generated by clients that rebooked online.
Online No Shows
Number of Online No Shows shows the number of services booked online where the customer didn't actually show up (appointment was not checked in or paid for). These clients can be charged up to the full value of their appointment through Phorest No Show Protection. Check out this guide for more information.
Value of Online No Shows the revenue lost where clients did not show up for the appointment that they booked online. This is the gross amount corresponding to the value of the service at the time of the booking.
Value of Charged Online No Shows shows the gross amount generated through No Show charges (tax included). Check out this guide to find out how you can charge for no show appointments that were booked online.
Bookings through Instagram
Numbers of Services booked on Instagram shows the number of services booked online via the Instagram Book Now button.
Value of Bookings shows the gross amount generated through online bookings via the Instagram Book Now button.
Bookings through Facebook
Numbers of Services booked on Facebook shows the number of services booked online via the Facebook Book Now button.
Value of Bookings shows the gross amount generated through online bookings via the Facebook Book Now button.
Note: Instagram and Facebook bookings are also counted as Web Bookings, and are only counted where the client clicked the Book Now buttons on Instagram or Facebook. Bookings are not counted as sourced from either if the client clicked the booking link in a post/bio etc.