Set up a remote session with the Phorest support team.
In order for the Phorest Support team to get remotely connected to your computer, you will need to install the TeamViewer app. If you don't have the app already installed, click here to download TeamViewer.
Once you have TeamViewer installed, open the TeamViewer app. When TeamViewer opens, you'll see your ID and Password.
For Mac Users
If you are installing using a Mac there are additional security settings you must enable for us to assist you remotely.
Grant Permissions in 2 Steps
After installation, you'll encounter a "Review System Access" window.
Click "Request Access" under "Screen Recording" and then "Accessibility".
This will open System Preferences.
System Preferences can also be opened any time by selecting the apple icon in the top left of your screen and choosing the System Settings option(system preferences on older devices).
If using Mac OS14 it will look similar to this, please select the Privacy & Security option.
If using Mac OS 13 or older it will look more like this. Please select Security & Privacy
Step 1 - Screen Recording Permission
In Mac OS 14, select Screen Recording from the list and enable TeamViewer, turning the toggle to the right green.
In Mac OS 13 or older, once you select Screen Recording, you may need to click the lock icon in the bottom left, enter your computer's password, and then you can check the box next to "TeamViewer".
Step 2 - Accessibility Permission
In Mac OS 14, select Accessibility from the list and enable TeamViewer, turning the toggle to the right green.
In Mac OS 13 or older, once you select Accessibility you may need to click the lock icon in the bottom left, enter your computer's password, and then you can check the box next to "TeamViewer".
You should now be able to close the "Review System Access" window and provide your ID and Password with your support agent for initiating a remote support session.