This article will show you how to disconnect and/or reconnect your Google account or Facebook account to the Phorest Reviews and Online Reputation features if they are having an issue or are out of sync.
In this article
Reconnecting Facebook to Your Reviews (Facebook Only)
Your Facebook account may be disconnected from Phorest Reviews if you change your Facebook password or if there is an issue with your Facebook or Meta account.
It is currently not possible to manually disconnect your Facebook page from Phorest Reviews within Phorest. If you need to disconnect your Facebook page from Phorest Reviews, your account owner can click here to get in touch, and our Support team can disconnect the page for you.
If the account has been disconnected, you will be prompted to log back in as soon as you go to share a review by going to Marketing > Reviews > Click on a review > Click Facebook.
The message below will appear if your account is disconnected, prompting you to connect to your Facebook account.
Click Continue to Facebook, and a window will open in your internet browser.
Continue the process in your internet browser and log in to your Facebook account associated with your business to complete the connection.
Disconnecting and Reconnecting to Online Reputation (Google and Facebook)
Your Google or Facebook account may disconnect from the Phorest Online Reputation feature if you recently changed your password or have an issue with your Google or Facebook/Meta account.
If this happens, the reviews on your Online Reputation screen will not match/be up to date with the reviews you received on Google or Facebook.
To resolve this issue, you will need to disconnect and then reconnect your account.
Disconnecting your Account
Go to Marketing > Online Reputation > Click the settings icon > Click the Disconnect button.
Your account is now disconnected.
Reconnecting your Account
To reconnect your account, click the Connect button under the Facebook logo.
A pop-up window will appear, prompting you to log in to your Google or Facebook account. Log in using the account associated with your business on either platform.
Once you are logged in, your review rating will be updated, along with the total number of reviews and the date of your most recent review.
Your account is now reconnected and will continue to automatically pull in future reviews.
Meta Business Suite Permissions Required
When reconnecting to Facebook, it is essential to use a profile that has the correct access permissions within your Meta Business Suite.
The user profile must have access to the Content and Community activity permissions.
Click here for more information on updating permissions in Meta Business Suite.