This article will give you an overview of Phorest's Online Reputation feature.
Most potential clients will check out reviews about your salon online before they book with you for the first time. How can you make sure that what they read will be accurate, fair, and complimentary? Have control over this conversation?
The Online Reputation feature is a great way to boost your presence online, see all of your reviews in one place, and even respond to them directly.
- Monitors & controls what’s being said about your business on Google, Facebook, and Yelp!
- Allows you to respond to positive & negative comments from one clean and clear dashboard
- Increases your amount of 5-Star reviews through automated settings
- Gets your salon to stand out from your competition online
- Improves your salon’s website ranking on Google (SEO)
- Increases the number of NEW clients to your salon
What Phorest clients have to say about using the Online Reputation Manager:
"We've been in business for 31 years and we didn't have any Online Reputation at all. When we started with Phorest, we had 8 reviews. In less than a year, we've gotten over 100 reviews." - Gayle Fulbright, Headlines The Salon
I love the Reputation Manager. It puts the power back into your hands as fast as what your reputation is online. Most people are putting a report online when they have a negative comment so it brings your score down. We're at 5-stars now, it's skyrocketed. It gives your clients that are already giving you a good review the ability to go and post it on Yelp, Facebook or Google. We've never had so many reviews, ever - and they're all good. We have a 5-star rating on Google. It's probably one of my favourite features." - Tomy Lulgjuraj, Co-Owner, 6 Salon
Maggie The Salon (Top 200 US Salon):
Clare, of Beautique Loughborough Ltd. in the UK, had 8 reviews and a 4.1/5-star average before taking on the feature. Today, they have 201 Google Reviews with a 5-star average: “It’s going to improve your online reputation because Google is on the frontline, and it’s the first port of call for people when they’re searching for something. When I’d meet new customers, I was always interested in how they heard about us – which was always through Google.”
Listen to Zoé Bélisle-Springer's Phorest FM podcast on Spotify:
To find out more about how Online Reputation works and how you can start using it today, check out this guide!
If you are interested in this feature but do not already have it on your package, please reach out to our Grow Team - email@example.com.
To learn about more areas like this in your Phorest system, enroll in our Online Reputation Manager - Get More 5-Star Reviews course in Phorest Academy - online, on-demand, and on-the-go learning for busy salon professionals.