This guide will show you how to log a ticket with the Phorest Support team if you have a question or need help with a problem.
In this Article
Starting a Support Conversation
From a Computer
Open Phorest and click Support > Contact us.
From PhorestGo
In PhorestGo, select Support from the PhorestGo sidebar menu.
If you do not want certain staff members to be able to contact Support from their phones, you can remove this under Manager > Access > select their Access Level > search for and uncheck the Phorest Support Chat access permission > Save.
Next, you can ask Kev, our AI assistant, a question and get an instant response.
You can also tap the Microphone icon to use voice-to-text, so you can ask your question without typing if you prefer.
If Kev AI can’t find an answer or if the response isn't what you were looking for, let them know you'd like to speak to a person, and you'll be connected to our team!
When asking a question, please provide detailed information to help speed up resolution. Include client details, appointment, or sale dates if relevant.
Logging an 'Email Ticket'
If you prefer to communicate by Email, or you don't have access to Phorest but still need to get in touch, click the button below to submit your query by ticket form.
Alternatively, you can email the team directly at support@phorest.zendesk.com