This article explains how Technical Referral Commission works, how you can apply it to staff members, and how it looks in your Reporting.
In this Article
Overview
Technical Referral Commission allows a staff member to receive a commission amount on services performed by other staff members.
This commission setting is typically used to allow stylists to receive a commission % on a technical/color service when that stylist performed the finishing service (blow-dry, cut, style, etc.) in the same appointment.
How it Works
If an appointment has 2 or more services, a staff member with Technical Referral Commission assigned to their staff profile will receive a commission % on any additional services in the appointment, provided:
- The services being performed by other staff members have been assigned a commission amount in the referral commission structure.
- The service being performed by the staff member with Technical Referral Commission is in a Service Category that has been assigned the Online category of Cut + Styling.
- The services being performed by other staff members have not been assigned the Online category of Cut + Styling.
Checking the Cut + Styling Category/Categories
A staff member will only get a referral commission in the event that they performed a service from a Service Category that has the Online category of Cut + Styling.
To check this, go to Manager > Categories > Service Categories > Single-click on the name of a Service Category.
Note: It's important to mention that changing the Online category can affect the order of how your service categories appear in online booking. For more information, check out this guide.
Creating the Technical Referral Commission Structure
To begin creating your technical referral commission structure, go to Manager > Commission and click the Add Commission Level button to create a new commission.
Enter a Commission Level Name > Select a Service commission.
You can add a new commission bracket if needed. Enter the percentage Commission rate that the staff member will receive as a technical referral commission.
Note: The services you assign a percentage commission to will be the services that the staff member is not performing themselves.
To assign a commission to an entire category, click the commission value and select an option.
To assign a commission at an individual service level, click the commission value and adjust it.
Save changes to finish creating your commission structure.
Assigning the Commission Structure to Your Staff Member(s)
Next, assign the technical referral commission to your staff member(s). Go to Manager > Staff Members > Open a staff member's profile.
In the General tab: Settings section, select a Technical Referral Commission. Click Save to finish.
Example & Reporting
In the example below, staff member Becca is performing a color service, and staff member Emily is performing a Women's Cut as a finishing service.
Emily will be receiving the Technical Referral Commission in this example.
The Service Category that the Women's Cut service is from has the Online category of Cut + Styling assigned.
The Technical Referral Commission structure assigned to Emily gives 10% commission to all services in the Color category.
Reporting
Once the appointment has been paid for, the commission will be reflected in the Staff Commission Detail and Staff Commission Overview reports.
Continuing with the same example above, you can see that Emily has earned a 10% commission on the color service, where that service was performed by Becca.
Note: This commission is only reported through the Additional Reports, and is not currently reported on the Staff tab under Manager > Reports.
Staff Commission Detail Report
The Staff Commission Detail report will list any Technical Referral Commission received under the Services by Others header.
The staff member who performed the service will be displayed in brackets, along with the name of the Service performed, under the Description header.
Staff Commission Overview Report
The Staff Commission Overview report will give commission totals only, and normal commission and technical referral commission will be totalled together if applicable.