This guide will show you how to resolve the “Email address must be unique” error when adding or updating a staff member’s email address.
What Does the Error Mean?
When you save the staff profile, you may see the following message:
“Oops, something went wrong! Email address must be unique, please use another email address.”
Why Am I Getting This Error?
The email address is already linked to another staff profile in Phorest.
This may be another staff profile in your business, or a profile in a separate Phorest account. For example, the staff member may have previously worked at another business that uses Phorest.
Email addresses must be unique across Phorest, so the same email address cannot be used on multiple staff profiles or accounts.
How Can I Fix the Error?
- Go to Manager > Staff Members and check whether the email address is already assigned to another staff profile in your business.
- If the email address is not used in your business, ask the staff member whether they previously worked at another business that uses Phorest.
- If they did, ask the previous business to remove the email address from their staff profile.
- Once the email address has been removed from the previous profile, try adding it to the staff member’s current profile again.
If the previous business cannot remove the email address, or the error continues after it has been removed, contact our team for assistance.
How Do I Contact Phorest Support?
The quickest way to reach our Support team is through your Phorest system. Go to Support > Contact us, then let our AI support assistant, KevAI, know you’d like to speak with someone.
For a full list of ways to get in touch, click here.