This article will show you why a client may not be able to book a course/series session in Phorest
Click on Clients - Search for the client and double-click into their client card.
On the left-hand side, click Courses/Series
Here you will see a list of courses/series that are assigned to this client:
No Sessions Remaining
Check the Remaining column to see if there are any remaining sessions.
If the Remaining balance is 0, double-click on the course/series and click on the History Tab
This will show a history of the appointments that were used during the course/series session. No show appointments will still use up a course/series session, so if the client had a No Show in the past then you can manually adjust the number of remaining sessions on their course/series.
If any have a grey background like below:
This usually means the course/series has expired. Double-click the course/series to check the Expiration Date
If the date has already passed, click on the calendar icon to change the Expiration Date in order to make this client course/series active again.