This article outlines what to do if your Cash Up doesn't balance at the end of the day.
When cashing up your End of Day (EOD), the money in your cash drawer/till should match the figures the Phorest system expects you to have. The following pointers may help find the reason for any discrepancies.
One common reason for a discrepancy is when a cash-up is completed, and then another sale is processed afterwards. This can cause the Expected value to change from what it was when you completed the cash-up, resulting in the Actual amount no longer matching the Expected amount.
To find out if this is the reason for a discrepancy you're seeing, print the cash-up report to find out what time it was completed.
The top of the report will show the name of the person who completed the cash up, along with the date and time it was completed.
Next, return to the Cash Up screen, check the box beside the cash up, then select Transactions to generate a list of all sales that occurred on that date.
The EOD Transactions report will be sorted by the time of the sale, with the latest/most recent sales appearing at the end of the report. Check to see if any transactions occurred after your cash up was completed, then check the amounts to see if they match the discrepancy in your cash up.
Within the transaction report, any transaction where change is given will be indicated by an asterisk *.
Sometimes you can enter in a large amount i.e 1000 for a 100 sale. Phorest calculates the change at 900 which will cause a discrepancy in your EOD.
Sales can be processed using the wrong payment type. Check this against your transaction report.
Sometimes an EOD can be started and stopped within a few minutes of each other. If no transaction has been processed in this time period, The EOD can be ignored.
Floats that are not entered correctly can be amended by going to Manager > Sales and clicking the Till Floats tab at the top left.
Click the float in question and click Edit Open Float. Amending an opening float will amend the closing float of the previous day. For more details on how to do this, check out this article on how to edit the till float/register bank.
Check that all appointments that should be paid through have been paid through.
Check if a transaction has been run through twice.
A sale can be amended by an owner or authorized manager by going to Manager > Sales. You can also Change Date/Time here too if you need to put a sale into a certain EOD time frame.