This article will show you how to grant staff access to Phorest Chat but still hide your client's contact details.
This feature is currently only available in North America.
Removing Access to Contact Details
To prevent staff from seeing client contact details, go to Manager > Access & License Keys, and select their Access Level from the dropdown list.
Next, search for 'contact details', uncheck View Client Contact Details access permission under Phorest Go (Mobile), and click Save to finish.
What Does it Look Like in Phorest Chat?
When access to contact details is removed, client phone numbers and email addresses will be hidden in all areas of PhorestGo, including Phorest Chat.