This article will explain how to set up a barcode scanner with Phorest.
In this Article
Barcode scanners are plug-and-play devices, meaning they should automatically work with your computer as soon as you plug them in without downloading additional software.
Any USB barcode scanner will work with Phorest.
Configuring Your Barcode Scanner
Most barcode scanners will come with a configuration or quick start guide.
Please look at this information before using the barcode scanner with Phorest. If you don't have the physical guide, you can usually find one on the manufacturer's website.
Testing the Scanner in Phorest
After you've connected and configured your barcode scanner, go to your Appointments screen in Phorest and scan the barcode.
The product information should appear on screen after scanning it.
You can close this window after it appears.
Troubleshooting your Barcode Scanner
If your barcode scanner isn't working, try some of these troubleshooting steps:
Disconnect & Reconnect
Try disconnecting the barcode scanner from your computer and connecting it to a different USB port.
Scanning into a Text Document
If you open a blank text document on your computer and scan a barcode, the barcode number should appear in the document. This is a quick and easy way to tell if the scanner is having an issue.
If you scan a barcode and nothing appears, your scanner likely has an issue, and you should contact the manufacturer.
If you scan a barcode and the barcode appears, but the cursor does not automatically drop to the immediate next line in your text document, this means your scanner is working but isn't programmed/configured correctly. In this case, please look at the setup guide provided by the scanner manufacturer. It usually comes in the box with the scanner or can be found on the manufacturer's website.
Check that your Products have Barcodes Assigned in Phorest
Some of your inventory might be missing barcodes. If they are, then they won't be scannable until you add the barcode. For more information on adding barcodes to products in Phorest, check out this guide.