How do I remove/change my Phorest licence key?

This article will show you how to remove/delete a Phorest licence key from a computer or change a licence key to point to another business while using either an Apple Mac or a Windows computer.

This guide is only applicable if you have already installed and activated Phorest on the computer before. If you are looking to install Phorest on a new computer check out our guide on how to generate a new Phorest licence key.

If you don't have access to generate a licence key yourself, contact support@phorest.com and we can send a licence to you. Important to note that our Support team will need authorization from the account owner before providing a licence key.


Step-by-step guide for Apple Mac Computers

  1. In the top toolbar of your Mac, click Finder > Go > Go to Folder (or press Cmd+Shift+G at the same time)
  2. In the search box enter ~/.memento and press Go.
  3. In this folder, find the memento.cfg file, right-click and Move to Trash
  4. Your licence key is now removed. Launch Phorest again and you will be prompted to enter a new licence key.

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Step-by-step guide for Windows

  1. Click the yellow Folder icon on your taskbar at the bottom of your screen (or press Windows Key+E on your keyboard at the same time)
  2. Double-click into your (C:) drive
  3. Open the Memento7 folder
  4. Find the memento.cfg file, right-click and Delete it.
  5. Your licence key is now removed. Launch Phorest again and you will be prompted to enter a new licence key.

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