This article explains the billing sections of the Membership feature.
The Membership feature is currently only available to clients in the United States using PhorestPay.
You can access the Membership billing tab by going to Manager > Memberships > Billing.
The Billing screen is broken into three sections: Billing Due, Billing Failed, and Billed OK.
In this Article
Billing Due
The billing due screen displays all client memberships scheduled for billing on that day.
There are three options in the lower corner.
Skip Billing: The client will not be billed for this month; they will be billed the same day the following month. The client will not receive any credits for the skipped month.
Manually Billed: This will give the client the credit for the membership period without charging their card.
Charge: Bill the client now instead of waiting for the system to bill automatically that night. This will immediately start the new membership period and give the client credits.
Billing Failed
The Billing Failed screen will display all memberships that failed billing, with the status and decline reason.
This screen displays two options: Freeze Membership, which suspends billing until the freeze is lifted, and Move to Billing Due Tab, which allows you to attempt to charge the client again.
Billed OK
The Billed OK screen displays all memberships that were billed successfully.
Refunding a Membership Fee
If you need to request a refund for a membership fee billing, please contact our Support team by clicking the button below.