This article explains how clients can take and share a selfie when leaving a review of their appointment.
Clients can take selfies for certain services as part of their feedback on the auto-generated emails. They can then post these selfies to their Facebook, Twitter and Pinterest accounts to share with their followers. This then extends more reach for potential new clients through social media.
Before clients can start taking Salon Selfies, you'll need to have your automatic Review request set up. Check out the link below for a guide on how to get started.
After a client has submitted their review they will be asked if they would like to upload a selfie of their new selves.
Note: Clients that rate less than 4 stars will not be asked to take a selfie.
Clients can also receive Treatcard points for the selfie. For more information on Treatcard points awarded for Salon Selfies, click here.
Next, your client will be prompted to share their selfie on their own social media profiles.
You can view a list of all client reviews and Salon Selfies in Phorest by going to Marketing > Reviews.
Double-clicking a review will bring up a larger view of the Salon Selfie.
Please note that services within a Service Category that have an Online Category matching the list below are not eligible for a selfie within the system. For more information on Service Categories, check out this guide.
- Intense Pulse Light
- Laser Hair Removal
- Laser Rejuvenation
- Laser Vein & Pigmentation
- Red Vein
- Psycho Therapy
- Specialized Waxing
- Thread Vein
- All Holistic categories
- All aesthetic categories
Salon Selfie & Online Reputation
If you are using the Online Reputation feature, the Salon Selfie feature will work differently in order to not overwhelm clients with too many requests:
- If Triggers to prompt a review is set to at least 4 stars then Salon Selfie requests are disabled.
- If Triggers to prompt a review is set to at least 5 stars then Salon Selfie requests are only prompted on 4-star reviews.